somehow the blue route button changes to cancel when trying to enter destination on routing and it won't let me route

645442

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615914

{"replyTo":"","text":"Hi Storm Runner!\n\nThank you for raising this concern to us and we apologize for the inconvinience. In order for us to assist you better, please call us at our 24/7 Customer Care hotline at 757-941-7806. Have a great day ahead!","replyToPid":0}