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Truck Path Rotten Customer Service

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 楼主| 发表于 2019-9-8 00:45:31 来自手机 | 显示全部楼层 |阅读模式
{"text":"The title says it all. I downloaded all of the maps to use just in case I lose signal. It says i can use the app offline but never works. i pay each month for this crappy app. It's time to just use my truck GPS. No need to pay for something that doesn't work. Try calling to talk to a tech and there are always no techs available. just leave a message that they will ignore ","videos":"[]","link":"{}","pics":"[]","canComment":true}
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发表于 2019-9-8 02:17:45 来自手机 | 显示全部楼层
{"replyTo":"","text":"Their gps service isn’t really truck friendly idt. I got a feeling it’s just a regular cellphone maps thing. Use your Garmin dezl etc, check it route suggestions against your rand McNally road Carrier atlas, look over the whole route with google satellite images and street view for low bridge possibilities or sharp turns that could put your trailer in a ditch. Study your pickup and drops through satellite images so you know the exact flow, driveways and enterance to take coming in and out. ","replyToPid":0}
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发表于 2019-9-10 23:21:06 来自手机 | 显示全部楼层
本帖最后由 615914 于 2019-9-11 01:37 编辑

{"replyToPid":0,"replyTo":"","text":"Hi Eddie! We have worked on this issue and this concern has been cleared already. We are very sorry for the inconvenience it has caused you. Rest assured that our team are doing the best to provide you with great service. For any other related concern that may occur, do not hesitate to contact our hotline 757-941-7806 for customer service. We'll be happy to help you. Have a safe drive."}
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发表于 2019-9-8 11:32:28 来自手机 | 显示全部楼层
{"replyTo":"","text":"Thanks for bringing this issue to our attention and for sharing additional details.  Apologies for the inconvenience and negative experience. We can assure you that our goal is to best serve our customers and provide an exceptional trucking experience. That’s definitely not how we'd like your next experience with Trucker Path to be. We can assure you we’re 100% committed to making each ride swift and enjoyable. Please, if there’s anything we can do to help make your next experience better, just send an email at support@truckerpath.com","replyToPid":0}
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发表于 2019-9-8 06:10:36 来自手机 | 显示全部楼层
{"replyTo":"","text":"I need to unsubscribe to","replyToPid":0}
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 楼主| 发表于 2019-9-13 17:45:45 来自手机 | 显示全部楼层
{"replyTo":"
615914 发表于 2019-09-10 15:21:06 Hi Eddie! We have worked on this issue and this concern has been cleared already. We are very sorry for the inconvenience it has caused you. Rest assured that our team are doing the best to provide you with great service. For any other related concern that may occur, do not hesitate to contact our hotline 757-941-7806 for customer service. We'll be happy to help you. Have a safe drive.
","text":"I'm so glad you feel that the issue is resolved. I still cant get routing directions if I ask for a truck route but, if you say it's fixed then it must be fixed. I can use Google maps for free if I just wanted car directions. I pay for this crappy app because I wanted routing for a commercial vehicle. I'm so happy that you felt the need to post that the issue is fixed when it isnt. just makes leaving this app easier. I'm not paying for something that doesnt work.","replyToPid":205130}
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